HOW TO REPORT A POWER OUTAGE

IF THIS IS AN EMERGENCY CALL 911

REPORTING A POWER OUTAGE AFTER-HOURS

1)  If your power goes out, call your local Central Electric Office from the phone number you verified on your electric bill.  The
system will record your outage with just a few simple steps.  It is very important that you call from the phone number on the electric bill to use the system most efficiently. 

2)  If you call from another phone, please follow the message prompts carefully.  The system will tell you that the number you are calling from is not in the system and will give you an oppotrunity to enter the phone number that is matched with your electric account where the outage occurs.  This is required if you are calling from a cell phone. 

3) If you are calling from a phone number that is matched to another electric account, you will have an opportunity to tell the system that power is off at a different location and enter the appropriate phone number for the outage location. 

4)  Listen to the message and stay on the line until the system verifies your phone number and/or address and then hang up.  It is not necessary to leave a message unless you have specific information about what is causing the power outage, such as tree on power line, power line is down, broken pole, etc.  You may also leave a detailed message if your phone number is still not matched correctly. 

5) At your option, you may choose to leave a message by remaining on the line.  If you leave a message, speak up, speak slowly and speak clearly. 

6) After you have completed these steps, your call is automatically logged and immediately processed to speed repairs. 

TO REPORT AN OUTAGE CALL (601) 267-5671


HELPFUL HINTS FOR USING THE AUTOMATED OUTAGE SYSTEM

Verify your phone number on your next electric bill.  For accurate reporting and timely repair, it is essential that you have the correct telephone number in our outage system. 

Always try to call from the phone number associated with your electric account.  Make sure you have at least one phone in your home that does not require electricity to work.  Remember cordless phones require electricity. 

If you must call from another phone number, be prepared to enter the appropriate phone number associated with the account where the outage occurs.

Only leave a message if you have information that may be helpful in restoring your power.  For example,  tree on line, broken pole, etc.  Messages saying "my power is out" are not necessary and slow down the process of restoring your power.